Incessant has extensive knowledge, experience & understanding of the synergy between Business and BPM Technology to optimize the Banking and Financial Services industry processes to retain profitability, competitive advantage and customer excellence for the institutions.
Incessant has demonstrated the solution architecture and development expertise in several of the following areas related to banking and financial services
Customer Acquisition for Wholesale and Retail Banking- Increase the conversion rate through streamlining and increasing the STP through end to end integration
- Supporting B2C channels & Self service using the mobile browser support
- Gather Business Intelligence on customer drop-outs via integration with web analytics tools such as Omniture
- Reusable framework and product configurability to rapidly add new products and to roll out to new geographies
- Smart and Intelligent cross selling or up selling of brand new products / promotions and customer policies based on Customer needs
- Business Rules to proactively alert and communicate with customers
- Implementation of solutions to integrate with external systems to provide Business Intelligence engines real time data for meaningful and comprehensive reports either to CSRs or directly to customers
- Enable Self Service through Mobile browsers for different functions
- Monitoring and reducing the call handling times and cost
- Implementing solutions for compliance and security
- Integrate the front and back office support functions
Further, Our expertise on Pegasystems Banking Solutions Frameworks includes the implementation & customization knowledge around the frameworks and processes such as Pegasystems Retail Banking Industry Framework™, Pegasystems Smart Adjust™ , Pegasystems Smart Investigate for Payments™, Smart Investigate for Securities, Self Service for Smart Investigate™, SWIFTNet Exceptions & Investigations, SWIFTNet Cash Reporting, Pegasystems Smart Dispute™ for Card Services and Card Customer Process Manager.
