Our niche expertise in PRPC helps us to leverage Pega's unified pure play BPM Software with sophisticated Business Rule Engine in businesses across verticals enhancing their operational efficiencies, mitigating risks, making them change ready along with fostering in them the ability of "Agility" which is critical to manage growth, productivity and compliance in today's competitive markets thus delivering them "Transformative Results".

 

Offering the following:

• Pega Consulting and Advisory Services
• Pega Implementation Services
• Customization & Implementation of Pega Solution frameworks
• Incessant Specialized IP Offerings
• Pega Testing Services
• Other Pega Services
• Pega Production Support Services
• Pega Solution offerings
• Pega-BI Integration Expertise

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Pega Consulting and Advisory Services

• Business process visualization & optimization
• PoC development
• Business Rules Harvesting
• Requirements Elicitation
• Applications review

 

We facilitate workshops to understand & analyze the "As-Is" processes & define and capture the "To-Be" processes, using PRPC's

• Direct Capture Objective (DCO)
• Process Modeler (Flows)
• Screen Mockups (Harness, Sections, etc)

 

We conduct feasibility study, process simulation using PRPC, thus enabling stakeholders visualize the tangible benefits of "To-Be" processes along with making them understand integration with current and new applications

We help Organizations define their reusability, scalability and other performance requirements.

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Pega Implementation Services

• Pega Compliant Technical Architecture.
• Test driven development using iterative approach.
• Proven development methodologies with leeway for customization.
• Product customization & configuration.

 

We follow Framework Driven Design ensuring maximum reusability and ROI with an emphasis on "Build for Change". Applications designed by us are configurable, thereby enabling the modules to meet dynamic business requirements.

 

We follow a highly iterative development methodology with high amount of Business Stakeholders involvement with a significant high focus on Enterprise Reuse. We follow a Test Driven Development Process with Continuous Code Reviews. And the Development Process is tuned to use Pega Development Tools

• Pega Guardrails
• Test Management Framework
• Performance Analyzer/DB Trace
• Preflight and Customized Code Review Toolkits
• Pega Project Management Framework

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Customization & Implementation of Pega Solution frameworks

Our Industry veterans having experience spanning several years in the BFSI segment offer implementation of Pega provided Solution frameworks with valuable industry insights thus bringing an end to self serving isolated solutions and paving the way for strong collaborative solutions in today's globalized world.

We deliver customized solutions in the following frameworks

• Product Configuration (PC)
• Smart Investigate (SI)
• Smart Dispute (SD)
• Customer Process Manager (CPM)
• Insurance Industry Framework (IIF)
• Healthcare Industry Framework
• Pegasystems' Claims Workstation+

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Incessant Specialized IP Offerings

 

• Incessant Pega Process Framework(IPPF)

 

 

 

 

Pega Testing Services

• Testing COE
• Independent Validation
• Functional & Non-functional Testing
• Test Automation
• Specialized Testing
• Performance Testing
• Migration & Localization Testing

 

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Other Pega Services

• Solution Architecture Review
• Technical Architecture and Design Review
• Performance review to analyze performance testing results and suggest solutions to improve the performance
• Implementation Review involving Code Reviews, Pega Log Files Review, System Health Check
• Production Readiness Review

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Pega Production Support Services

• 24 X 7 Global Support Model
• Incident Management
• Release Management
• Production Environment
• Monitoring for Performance and Incidence
• Defect Fixing & Testing

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Pega Solution Offerings

Incessant Mobile Pega Framework(IMPF)

 

A significant number of people in the world use mobile browsers with the number of such users poised for rapid growth. Given this growing trend, a web application which addresses the needs of the mobile users will have a far greater reach and impact.

 

Browser-based applications have an apparent universality about them which enables end user to access web applications without having to install anything on their mobile handsets. In the current business context, several new applications are deployed this way using thin-client paradigm.

 

Anticipating this growing trend of B2B & B2C mobility, Incessant Technologies has embarked on a plan to design and engineer an efficient and easily customizable framework that would enable PRPC applications to be accessed on mobile browsers.

 

A PRPC application that is made available on a mobile browser can be applicable in the following scenarios:

 

General Applications

• Provides greater reach to direct customers across multiple industry segments. (B2C customers).
• Allow Managers or Supervisors to query work status and view summary reports
• Allow Work Managers to approve critical requests and increase SLA compliance
• Create, update and view service requests

 

Insurance Applications

• Allow Insurance Agents to generate a Quick Quote on the field
• Allow Insurance Agents to Service a claim while on the field
• Allow Customers to instantly buy products like Travel Policies
• Approval process for referred Policy by the Underwriter

 

Banking Applications

• Allow banking agents to provide Quick Quote for various kinds of Loan products
• View work order status like Payment Investigation, Credit Card disputes, etc
• Making Approvals for Payment Investigation and Loan Processing

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Pega-BI Integration Expertise

Incessant Technologies having realized the inherent limitations of Reporting on Pega's Transactional DB along with Customer's reliance on leading BI Tools to generate reports has made us to offer Bi-directional Single Window Integration Services for these two disparate applications.

 

We offer this Integration Service wherein with customization of your existing Pega Application we can integrate it with Market Leading BI Tools(like BO, Cognos etc) to generate, view and perform slice & dice of reports within your Pega Application or Vice Versa.

• Single Window Capability provides ease of use for end users irrespective of the Pega or BI Tool being used by integrating BI tools with PRPC
• No impact on Performance of Pega Application as reports are generated on Secondary DB and outside of Pega
• Leveraging the power of BI to overcome PRPC limitations like Ad Hoc Querying, Richer Dashboards, and Extensive OLAP Capabilities for drill down.