Blogs

3 Reasons Why You Should Upgrade to Pega Infinity™

14th November 2019

  Limitless – Continuous – Scalable is how Pega describes its latest platform, Pega Infinity™. In this blog post, I try to summarize the benefits of upgrading to Pega Infinity™, for any enterprise currently operating on Pega 7.x and lower versions. While Pega’s real-time AI powers 1.5 billion customer experiences – Creating seamless and personalized […]

Leveraging Artificial Intelligence In Customer Engagement

27th June 2019

Gartner predicts that by 2020, AI will be a top five investment priority for more than 30% of CIOs. Thanks to business leaders and visionaries embracing the technology and implementing into their products and services. AI cuts across verticals and Customer Engagement is no exception. Traditionally, mediums like Voice support, Chat support, Email, Websites, Mobile […]

Starbucks® – A Digital Brewery Of Conventional Coffee

27th June 2019

It was a long tiring day. You are seated at your regular corner place of the Starbucks store in the company of your usual double shot extra hot cappuccino. As a coffee connoisseur, you indulge in the divine invigorating aroma of freshly brewed beans artistically served with a perfectly balanced mellowing taste. your mind starts […]