Optimize the prioritization and dispatch
of work orders
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Business Problem

Businesses that need to optimize their field operations have a significant challenge when trying to provide a comprehensive and real time view of asset and location health metrics.

Introducing Incessant & RuleTek RAPID Solution

RAPID is a single point solution uniquely designed to optimize the prioritization and dispatch of work orders. By leveraging Pega’s Field Service Management system the solution provides automatic creation and real time analysis of work orders. Integration with external control systems like SCADA empower the system to analyze predefined reading thresholds for individual assets and manage urgency of tasks. Through real time risk severity analysis, the system can continuously balance and prioritize work orders based on pre-defined priority levels of location or threshold of risk. The user interface implements ESRI maps to display multiple map layers of service territories and provides a real time and holistic view of asset and location health.

How We Solve the Business Problem?

Holistic view of site and location status

Optimize prioritization and dispatch of work orders using real-time risk analysis

Introduction of priority levels for locations and integration with Control Systems

Schedule a meeting with one of our experts to learn more